Comcast, truly the root of evil
Most excellent article on SiliconValley.com on the suckage that is Comcast, “Vindu’s View: Our love-hate relationship with Comcast”
My favorite:
“Most industries and most companies have much lower rates,” said Claes Fornell, who oversees the American Customer Satisfaction Index at the University of Michigan. “There’s only one industry that I know of that has a failure rate [...]