Most excellent article on SiliconValley.com on the suckage that is Comcast, “Vindu’s View: Our love-hate relationship with Comcast”

My favorite:

“Most industries and most companies have much lower rates,” said Claes Fornell, who oversees the American Customer Satisfaction Index at the University of Michigan. “There’s only one industry that I know of that has a failure rate like that, and that’s the airline industry.”

And really, who wants to be as reliable as the airline industry?

Vindu, ftw.

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