American Airlines: “It’s about meeting customer expectations!”
Posted by Matthew on 22 May, 2008
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After reading AA’s response (see below) to my email about their mendacious new fee for checking your first bag, I’m reminded of the Jon Lovitz’ sketch from SNL: Pathological Liars Anonymous…”it’s all about meeting customer expectations…yeah, that’s the ticket! And have you met our flight attendant, Morgan Fairchild?”
Any takers on if I’ll actually hear from [...]